Support

Getting FLOWX to work

Write to [email protected]. A person reads it, usually within two working days. Telling us your iPhone model, iOS version and roughly when the problem happened gets you a real answer instead of a first question back.

Setting it up

Open Settings → General → Keyboard → Keyboards → Add New Keyboard, and pick FLOWX.
Tap FLOWX in that list and turn on Allow Full Access.
In any app, hold the globe key and switch to FLOWX. Press the microphone and talk.

The second step is the one people miss. Without Full Access the keyboard types but cannot dictate.

Common questions

Why does the keyboard need Full Access?: To reach our server. Dictation is transcribed there, so without network access the microphone cannot do anything. Typing on the keyboard works either way, and nothing you type by hand is ever sent anywhere.
The keyboard says to open FLOWX. Why can it not just start?: Apple gives keyboard extensions no microphone access, and does not let them open apps. So a dictation session is started in the FLOWX app — Home → Start Flow — and from then on the keyboard can dictate in any app until the session expires. The app records on the keyboard's behalf and hands the finished text back.
Dictation does nothing.: Check Full Access first — Settings → General → Keyboard → Keyboards → FLOWX. Then check that you are signed in inside the FLOWX app, and that the phone has a working connection. If all three are fine, write to us with the time it happened and we will look at the server side.
It spells a name or a term wrong every time.: Add it in Dictionary in the FLOWX app. Entries can be a plain term to spell your way, or a replacement — “btw” becoming “by the way”. They apply to every dictation from then on.
How do I delete my dictation history?: Settings → Clear history, inside the app. History lives on your device, so clearing it removes it. Dictation text is not stored on our servers.
How do I delete my account?: Settings → Delete account, at the bottom of the list. The account, your dictionary, snippets and usage records are erased from our servers straight away, and the history on this device is cleared. It cannot be undone, and a Pro subscription is billed by Apple — cancel that separately in Settings → Apple Account → Subscriptions.
How do I cancel Pro?: Settings → Apple Account → Subscriptions, on your iPhone. Subscriptions are billed by Apple, so cancelling and refunds go through Apple, not through us. After cancelling you keep Pro until the paid period ends, then fall back to 2,000 words a week.
I paid but the app still shows the free tier.: Open the subscription screen in the app and use Restore purchases. If it still shows free after that, write to us with the Apple receipt and we will fix it on our side.